Privacy policy

This Privacy Policy ("Policy") outlines the practices of Fallen Kings  Private Limited ("Fallen Kings ", "we", "us", or "our") in relation to the collection, use, and protection of personal information when you use our website and mobile application (collectively referred to as the "Platform").

At Fallen Kings , we are dedicated to safeguarding your privacy. This Policy explains how we collect and utilise the information you provide while using our Platform. We are committed to ensuring that your personal information is handled in accordance with this Policy.

Please note that this Policy may be updated from time to time without prior notice. To stay informed about any changes, we encourage you to review this page periodically. By accessing and using our Platform, you signify your acceptance of the practices outlined in this Policy.

Information We Collect

We collect and retain necessary personal information when you interact with our Platform. This information is used to create a secure, efficient, tailored experience for you. It enables us to display recommended products, communicate about orders, new products, and promotions, and provide you with enhanced services through third-party collaborations.

 Here are the types of information we gather:

 When utilizing our website, we gather and store the personal information you provide. This information contributes to creating a secure, efficient, and tailored experience for you. Our ultimate aim is to provide services and features that align with your preferences, making your interaction with our website safer and more convenient. This necessitates the collection of specific personal details.

 While browsing the website, you have the option to remain anonymous, revealing no personal information about yourself. Once you provide your personal information, your identity is no longer anonymous to us. In cases where applicable, we specify mandatory and optional fields. You always have the choice to refrain from offering information by opting out of certain services or features on the website. We might automatically track certain aspects of your behavior on the website, which helps us conduct internal demographic, interest, and behavior research to better comprehend, safeguard, and serve our users. This information is aggregated and analyzed. It includes the URL you arrived from (whether it's on our website or not), the subsequent URL you visit (whether it's on our website or not), your computer's browser data, and your IP address.

On specific website pages, you might encounter "cookies" or analogous devices installed by third parties. We lack control over third-party cookie usage.

If you decide to make purchases on our website, we gather information concerning your buying behavior.

In case you choose to share feedback in our review box, chat rooms, or other message areas, the provided information is collected. We retain this data to resolve disputes, deliver customer support, and troubleshoot issues as permitted by law.

 Correspondence containing personal information, such as emails or letters, sent by you, other users, or third parties about your website activities or posts, might be collected by us.

 For those who set up a free account on our website, we collect personally identifiable information, including email addresses, names, phone numbers, credit card/debit card/other payment instrument details, etc. While certain sections of the website can be browsed without registration, we use your contact information to send you offers based on your past orders and interests.

 Use of Demographic / Profile Data / Your Information

 We use personal information to provide the services you request. To the extent we use your personal information to market to you. We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in our products and services, inform you about online, products, services, and updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.

 In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.

 We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information - Again done by third-party.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

 Security

We prioritize the security of your information. We employ appropriate security policies, rules, and technical measures to prevent unauthorized access, modification, or loss of your data. However, we are not liable for security breaches caused by external events beyond our control.

 Links to Other Websites

Our Platform may contain third-party advertising and links to external websites. Once you leave our Platform, this Policy no longer applies, and we are not responsible for the privacy of information you provide on those websites.

Your Choices

You can update your personal information regularly.

To stop receiving emails or messages, contact our customer care team to remove your email ID from our list.

You can choose not to provide or consent to the use of your personal information, or request its deletion. However, this may limit access to certain Platform features.

Thank you for trusting Fallen Kings  with your personal information.